Nod & Obey

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Manager Mick says you give the “guest” what they order, and charge them for what they order, and never try to correct them if they order in error. For instance, if the “guest” orders a latte with extra froth, do not explain that they are really ordering a cappuccino. If the “guest” orders a latte with a shot of chocolate syrup, do not explain that they are really ordering a mocha. Ok, but this is akin to hammering in screws, ordering a McDonald’s cheeseburger with everything that comes on a Big Mac, or concluding that a chocolate milkshake without ice cream is still a milkshake and not simply chocolate milk. 

22 February 2001

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